Terms of Service / Warranty
Order Cancellation Terms and Conditions
There is a restocking fee of $5.00 USD for every order that is requested to be cancelled or refunded. This will be deducted from the total amount refunded. Another option is to opt for an exhange, which will waive the restocking fee.
Returns / Exchanges
Once an item has shipped, it is not eligible for immediate refund or exchange. The item must be returned before this can be processed.
We do not accept returns on ceramics, glass, paintings or sculpture.
Clothing returns/exchanges are determined on a case by case basis. Please reach out to us.
We cannot offer free shipping on returns/exchanges. The customer is responsible for shipping returns/exchange items back.
Wholesale Orders
Send us an email through the contact form or at info@artistcolette.com for linesheet, pricing and more information
Sizing
Accessories will have dimensions and measurements in the description
Commissions / Collabs / Sponsored Content
We love projects! Let's make sure we're a good fit. Send us a detailed email with what you have in mind and we will let you know what we think.
90 Day Warranty on Hair Claws and Clips
This warranty covers your hair claws for a period of 90 days from the date of purchase. During this time, we guarantee that the product will be free from defects in material and workmanship.
What is Covered:
- Defective materials
- Faulty workmanship
What is Not Covered:
- Normal wear and tear
- Damage caused by misuse, abuse, or accidents
- Modifications or alterations to the product
- Loss or theft of the product
How to Claim Warranty:
1. Contact our customer service team at info@artistcolette.com within the 90-day warranty period.
2. Provide proof of purchase (order confirmation, receipt, or invoice).
3. Provide clear images of the defective product.
Resolution:
Upon validation of the warranty claim, we will, at our discretion, either repair or replace the defective hair claws. If the exact product is not available, we may offer a similar item of equal value.
Shipping Costs:
Customers are responsible for the cost of shipping the product to our designated service center. We will cover the cost of returning the repaired or replaced product to you.
Limitation of Liability:
Our liability is limited to the repair or replacement of the defective product as outlined in this warranty. We are not liable for any indirect, incidental, or consequential damages.
Important Note:
To ensure the longevity of your hair claws, please follow the care instructions provided with the product.